Terms & Conditions 

Standard Terms and Conditions of Trading

These terms form the basis of the contract between our customer and Two Forms. These Terms, your Order and your Order confirmation are considered by us to set out the whole agreement between you and us for the sale of cakes. It is your responsibility to check all details in the order confirmation are complete and accurate as this is the document we work to when completing your order.

 

Basis of Sale

Any samples, drawings, or descriptions we issue and any descriptions or illustrations contained on our website are issued solely to provide you with an approximate idea of the cakes they describe and remain the property of Two Forms.

Quotations are valid for a period of 30 calendar days from the day of issue. Cake sizes quoted are in inches and are based on the diameter of the cake.

No contract is made with you until we have received your booking fee. Once your booking fee has been received you are in a legally binding contract with Two Forms.

 

Pricing & Payment

All prices are according to your exact design and cake size. Only when the full amount or booking fee has been paid, is the order secured and booked in the diary.

 

The price of your cake will be as set out in your order confirmation. No Vat is payable on the cakes.

 

A 25% booking fee is required for wedding cake orders (subject to a minimum of £50) and a £25 booking fee for all other cakes.

 

For Wedding Cakes a detailed order confirmation will be issued detailing the final balance and payment details. The remaining balance is payable one calendar month prior to the wedding.

For celebration cakes, the remaining balance is payable no later than 7 days prior to delivery/collection. No further payment reminders will be sent and it is the responsibility of the client to ensure payment is on time.

 

Please note, all booking fees are non refundable and non transferable.

 

The balance must be paid in cleared monies no later than the date set out in the order confirmation by bank transfer to the account specified, cash or payment by debit or credit card. If paying by debit or credit card please allow 3 working days for payment to clear. Late payments will incur a £25 charge.

 

If payment is not received by the date specified this shall be constituted as breach of contract by the client. We reserve the right to hold the order until payment is made in full. When payment is late we accept no responsibility should we be unable to purchase the required stock or equipment to make the cake as laid out in the order confirmation. In these circumstances the cake will be made as close to the order confirmation as possible with no redress or liability on Two Forms.

 

Once you have placed an order and received an invoice, you have 14 days to pay the booking fee. If, after 14 days, payment has not been made, we reserve the right to cancel any previous arrangements.

 

We require payment of the full amount prior to collection or delivery.

 

Once the payment has been made, please inform us of this, so that we can email you with a confirmation that the payment has been received.

 

Cancellation, postponement and alterations

In the event of a cancellation by yourselves, charges are as follows;

 

  • More than ninety days prior to the date = booking fee only.

 

  • Ninety days to one calendar month prior to the date = booking fee plus half the remaining cost.

 

  • Less than one calendar month prior to the date = full amount

 

  • Any payments previously made are not refundable.

 

You may, prior to 8 weeks before the wedding day, or 14 days for celebration cakes, amend or cancel your order by providing us with written notice. In the case of alterations a new order confirmation will be issued detailing the changes and the new cost. Alterations are not confirmed until a new order confirmation has been issued. Should you make any changes after that time there will not be a reduction in the price you pay, even if your new design is cheaper than the original booking.

 

In the unlikely event that we need to cancel your order any monies paid will be refunded. Two Forms reserves the right to cancel, vary or suspend the operation of this contract if events occur which are in the nature of force majeure including (without prejudice to the generality of the foregoing): fire, floods, storm, plant breakdown, strike, lock outs, riot, hostilities, non-availability of materials or supplies or any other event outside the control of Two Forms. Two Forms shall not be liable for any breach of contract resulting from such an event.

 

Two Forms’ liability (both in contract and tort) in respect of defects in goods or services shall be limited to the issue of a credit note in respect thereof or granting a refund or other such compensatory measures as Two Forms, at its discretion, considers appropriate in the circumstances and shall be limited to the to the value of the goods or services giving rise to the claim.

 

Two Forms shall not under any circumstances be liable for the customer respect of indirect consequential loss or damage or loss of profits, provided always that these conditions do not exclude or restrict Two Forms’ statutory liability for death or personal injury arising from any negligence on Two Forms’ part or liability imposed by statutory implied terms in Consumer Contracts.
 

The Cakes

If your cake requires fresh flowers, please note these are not included in the price. We can work with your florist but you will need to make all the necessary arrangements with the florist prior to your event. NB. Please note some flowers are not suitable for use as a cake decoration. Ask your florist for details regarding toxicity. We cannot be liable for any contamination to our food product that may arise from their misuse.

 

We cannot guarantee an exact replica of any cake.  Pictures can be used as inspiration, but will never be replicated exactly. We reserve the right to change the design or make small amendments if deemed necessary.

 

Our portion guides are intended as a guide only. This will vary dependant upon how the cake is cut.

 

Stacked cakes contain dowels in each tier to provide support and these should be removed before consumption.

 

We warrant that on delivery or collection the Cakes shall conform to their description as set out in the Order Confirmation, be of satisfactory quality and comply with all food safety, statutory and regulatory requirements in the UK. We will not be held responsible for customer disappointment of the design or the interpretation of the cake as long as it is made in line with the customer’s pre agreed requirements set out in the order confirmation and will face no consequent liability. It is the customers responsibility to ensure all details within the order confirmation and sketch are correct and meet their exact requirements.

 

The warranty does not apply to any defect in the Cakes arising from willful damage, accident, negligence by you or any third party, if you use the cake in a way we do not recommend, your failure to follow our instructions or any alterations you carry out.

 

We cannot take responsibility for any damage caused to the cake or from cross contamination from cutting and serving the cake,  once it has left our possession. After setting up the cake, we shall take a photograph of the finished product before leaving and, where possible, obtain a signature from the venue confirming the cake has been received in good condition.

 

Our cakes are made in an environment where nuts, egg, milk, gluten and other allergens are present. We cannot guarantee that any cake is entirely free from any allergens although we make every effort to ensure that allergies are accommodated.

 

Complaints

Complaints are very rare and due to the amount of work put into each individual cake we take them very seriously.

 

Both Parties agree to not post any negative information about the other arising out of this Contract or Event on any online forum or website without providing advance written notice of the intended content thereof, and providing the other party with a prior opportunity to resolve any issues between the parties amicably. Once payment has been handed over this confirms that decoration is as requested and no further claims can be made. Wedding cake clients will be sent a detailed sketch of their wedding cake prior to the wedding. It is the clients responsibility to check that this meets with their requirements and raise any issues with us if there are any discrepancies.

 

Where the complaint is in regards to the quality of the cake then the cake, or remainder of the cake/tier, must be returned to us as soon as possible after cutting and within 48 hours of collection/delivery to ensure that we are able to fairly assess the nature of the complaint.

 

Please note we can only deal with the client who placed the original order.


 

General Terms

All designs and intellectual property rights remain the property of Two Forms.

 

We reserve the right to use images of your cake for any form of advertising including web based promotions, brochures, galleries and competitions. It is advisable that you make a copy of all documentation received from Two Forms for your own benefit.

 

This Agreement together with Order Confirmation documents provided constitute the entire agreement and understanding between the parties relating to the order. Except as may be expressly stated in this Agreement, it supersedes and cancels all prior agreements, statements, representations, understandings, negotiations and discussions, whether oral or written, between the parties. Each of the parties acknowledges and agrees that in entering into this Agreement it does not rely on any statement, representation, warranty or understanding made prior to this Agreement save to the extent that such statement, representation, warranty or understanding is incorporated into this Agreement. Each of the parties acknowledges and agrees that in entering into this Agreement it has not relied on (or has been induced to enter into this Agreement by) any statement, representation, warranty or understanding made prior to this Agreement. Nothing in this paragraph excludes any liability for fraudulent misrepresentation.

 

In the event that any one or more such provisions of this Agreement should be deemed to be invalid or unenforceable, such invalidity or unenforceability shall not affect the validity and enforceability of the remaining valid and enforceable provisions thereof which shall be construed as if such invalid or unenforceable provisions had not been inserted.

 

The parties agree to submit to the non-exclusive jurisdiction of the English courts.

 

Any headings utilised in this Agreement have been inserted for the convenience of reference only and should in no way restrict or otherwise affect the construction of the terms and conditions hereof.

Privacy Policy

Introduction

 

Two Forms is committed to ensuring that your privacy is protected. This Privacy Notice explains the types of personal data we may collect about you when you interact with us. It also explains how we will store and handle that data and keep it safe. 

It’s likely that we’ll need to update this Privacy Notice from time to time. You are welcome to come back and check it on our website whenever you wish.

 

If you have any questions regarding this policy, please contact us at hello@twoforms.co.uk

 

When do we collect your personal data

 

We collect personal data from a number of sources including

  • Our website contact form

  • Wedding exhibition and events

  • Referrals from existing clients, other organisations and wedding planners

 

What sort of personal data do we collect

The personal data we collect is limited to the level we need to deliver our services and is made up of some or all of the following: The personal data we collect is limited to the level we need to deliver our services and is made up of some or all of the following:

  • Name

  • Email address

  • Phone number

  • Contact address

  • Dietary requirements

 

Use of ‘cookies’

Our website, like many other websites, uses cookies. ‘Cookies’ are small pieces of information sent to your computer and stored on your hard drive to allow our website to recognise you when you visit. The cookies collect statistical data about your browsing actions and patterns but do not identify you as an individual. We use this information to improve the website experience. It is possible to switch off cookies by changing your browser preferences.

How and why do we use your personal data

Your personal data is used to ensure the services we deliver are suitable and appropriate and any data collected is only used to administer and deliver those services.

  • To respond to your enquiries.

  • To propose, quote, design, deliver, invoice and get feedback on our professional services.

  • To process any orders that you make by using our website.

  • To send you communications required by law or which are necessary to inform you about our changes to the services we provide you (e.g. updates to this Privacy Notice).

  • To comply with our contractual or legal obligations to share data with law enforcement.

 

How we protect your personal data

We use a number of Microsoft products including Office 365 which have data encryption and the privacy notice can be seen using the following link https://privacy.microsoft.com/en-gb/privacystatement

Links to other websites:

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

How long will we keep your personal data

Whenever we collect or process your personal data, we’ll only keep it for as long as is operationally valuable.

At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.

Who do we share your personal data with

We do not share personal data with any third parties or bodies, organisations. We will not sell or rent your information to third parties.

General Enquiries

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